Utilities

Utilities and related services are necessities people use every day. The need for these will always remain constant, as they are important to the daily routines and functionalities of its users. To maximize on revenues, utility providers have no need to change their offerings, but should focus on reducing costs while maintaining excellent service levels.


Our Centre of Excellence brings in tangible business benefits for the utility segment by:

  • Reducing Daily Sales Outstanding
  • Reducing Customer Disputes
  • Increasing Collection Amount
  • Reducing On Account Receipts
  • Ensuring Quality Accuracy and meeting Cycle Time Adherence

Why should you consider Conceptol?

  • Proven 360°Degree experience in Utility Back Office Solution, Customer Service and Billing& Collection solutions.
  • NextGen Customer Service Portfolio
  • Integrated Multi Channel Support Architecture
  • Research & Analytics – Customer Service and Operations Analysis
  • Knowledge, Legal and Post-processing Services
  • More than 70+ qualified and certified Collection Experts to manage Debt Collections

Our utility-specificsolutions cover every aspect of the customer lifecycle through multiple communications channels.

Head Office:

303 Perimeter Center North, Suite 300, Atlanta, GA 30346

Corp. Office 6801 Sanger Avenue, Suite 217, Waco, TX 76710