Technical Support

The world is fast becoming a highly technical place to live – and operate.We enable enterprises and their end consumers drive maximum value from their IT investments. Through an integrated support mechanism that combines automation tools, intelligent systems, self-support solutions and dedicated teams of qualified support engineers we deliver NextGen Technical Support Services.

Our integrated support system enables speedy and proactive resolution of technical issues, while delivering significant cost savings and business benefits to clients. With our expertise spanning from ‘How to’ queries to high-end troubleshooting and support, we provide technical support for B2B and B2C clients. It’s our 10 years of rich domain experience, technological competency, and customer service know-how that make our technical support robust and unbeatable.

Enterprise Remote Systems Management Product Installation/Configuration Support
High-end NOC Support Product Registration/Activation
Developer Support & Software Testing Services Functional Usage Support Services
Advanced Technical Support for mobile, security administration, threat and traffic management system Troubleshooting & Incident Management
Advanced Technical Support for Data Encryption Upgrade
Level 1, Level 2 & Level 3 Helpdesk Support Level I, Level 2 & Level 3 Support
  Returns & RMA Management
  Up-sell and Cross-sell

Why should you consider Conceptol?

  • An integrated support mechanism comprising IVR, ACD, CRM, CTI and knowledgebase
  • Resources with extensive technical knowledge, skills and experience
  • Engineers / MCAs with MCSE/CCNA certifications
  • Exclusive, Fire-walled Lab set-up for each Client
  • Flexible, Slice-n-Dice Reporting and Web-based Administration
  • Round-the-clock, multi-lingual and multi-channel support
  • Internal Labs for Simulation and Strong Focus on Training
  • 24/7/365 coverage across diverse geographies and time zones, information security, legal compliance, and improved productivity.

Delivered through onshore, offshore, and hybrid delivery models, our technical support services provide substantial paybacks to clients by means of cost reduction.

Head Office:

10 GlenLake Parkway Suite 130 Atlanta, GA 30328

Corp. Office 6801 Sanger Avenue, Suite 217, Waco, TX 76710