The world is fast becoming a highly technical place to live – and operate.We enable enterprises and their end consumers drive maximum value from their IT investments. Through an integrated support mechanism that combines automation tools, intelligent systems, self-support solutions and dedicated teams of qualified support engineers we deliver NextGen Technical Support Services.
Our integrated support system enables speedy and proactive resolution of technical issues, while delivering significant cost savings and business benefits to clients. With our expertise spanning from ‘How to’ queries to high-end troubleshooting and support, we provide technical support for B2B and B2C clients. It’s our 10 years of rich domain experience, technological competency, and customer service know-how that make our technical support robust and unbeatable.
|ENTERPRISE SUPPORT||CUSTOMER SUPPORT|
|Enterprise Remote Systems Management||Product Installation/Configuration Support|
|High-end NOC Support||Product Registration/Activation|
|Developer Support & Software Testing Services||Functional Usage Support Services|
|Advanced Technical Support for mobile, security administration, threat and traffic management system||Troubleshooting & Incident Management|
|Advanced Technical Support for Data Encryption||Upgrade|
|Level 1, Level 2 & Level 3 Helpdesk Support||Level I, Level 2 & Level 3 Support|
|Returns & RMA Management|
|Up-sell and Cross-sell|
Why should you consider Conceptol?
Delivered through onshore, offshore, and hybrid delivery models, our technical support services provide substantial paybacks to clients by means of cost reduction.